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  • How often do you release new scents?
    I really love to have scents in my house that change with the seasons. I release new scents for fall, winter, Valentine's Day, spring and summer. I may on occasion have limited edition releases as well. The best way to keep up with the latest, is to sign up for my newsletter, or follow me on Facebook or Instagram.
  • How fragrant can I expect the candles and wax melts to be?
    This can definitely vary from candle to candle depending on the actual fragrances used in the blends. Some are just stronger than others. I do try to list their scent strength on the website - you'll see it says Strong Throw, Medium or Light Throw, that means how far the scent will throw, so essentially how strong it is. We do all have different sniffers though, and different smells happening in our homes, so I do my best to estimate, and say how they throw in my house, in my opinion. An 8 oz. candle will typically fill a small to medium sized room, but are not so overpowering to fill an entire house. If that's what you are going for, I would suggest having a few, or wax melts in burners around the house.
  • How long do the candles last?
    The 8 oz. candles typically burn for about 40 hours. For safety, and the longevity of the scent in the candle it's best to burn them 3-4 hours at a time.
  • Why is my candle tunneling down the middle or leaving some wax behind up the sides of the jar?
    The short answer to candle tunneling is that it isn't being burnt for long enough, and the top layer of the wax isn't getting enough time and heat to melt properly. In my single wick amber jars, you should expect to have your candle burning for 3-4 hours at a time to get a full melt pool. If you've already burnt it for a shorter period of time several times and it's created a tunnel, you might be able to save it. 1) You can wrap a piece of aluminum foil around the edge, making very sure that you leave lots of room for the wick to burn properly. Keep a VERY close eye on it though to make sure it doesn't catch fire. After a while, it should create enough heat to catch up the areas that fell behind. 2) You can try to dig some wax out, but that's messy. You CAN add the bits that you've taken out of your candle to a wax melter, so that they haven't been wasted. 3) My preferred method - get a candle warmer (Michaels usually has them), and heat the jar on the hot plate. The wick will fall into the wax though, and you won't be able to light the wick and use it properly afterwards. You can continue to use it on the hotplate though until it has run out of scent, the wax will not evaporate. The second thing that might be causing wax buildup on the sides is if your wick is off center. Next time you burn it and get a good sized melt pool, get a pair of tweezers and pull it back to where it belongs in the center.
  • What do I need to know to burn my candle safely and make it last as long as possible?
    EVERY TIME YOU BURN YOUR CANDLE Please trim your wick to about 1/4 inch tall. This keeps it from burning too hot and reduces smoking. ​ THE FIRST TIME YOU LIGHT YOUR CANDLE Please trim the wick to about 1/4 inch (I leave them a bit long in the jars just in case they expand or contract during weather changes) Please let it burn until the wax pools all the way to the edge of the jar. This may take approximately 3 hours. This ensures that it won't tunnel down and your candle will have a longer happier life. ​ PLEASE DON'T BURN YOUR CANDLE FOR MORE THAN 3-4 HOURS AT A TIME. Not only will it be very hot, the deeper you let the burn pool get, the more fragrance is burned out of it. Which means that once it hardens and you light it again, you may have less or no fragrance left in that section. ​ ​MAKE SURE YOUR CANDLE IS SITTING ON SOMETHING HEAT RESISTANT. The candles do get hot, please be sure they are kept on a flat surface, and one that won't allow any burning or scorching underneath. STOP BURNING YOUR CANDLE WHEN THERE IS ABOUT 1/2 AN INCH OF WAX IN THE BOTTOM This is so that it doesn't burn anything or get the bottom of the jar too hot. Always put your candle on something that won't burn and is not flammable. If you are concerned about wastage, you can scoop it out and put it in a wax warmer. ​ NEVER PLACE YOUR CANDLE NEAR A DRAFT OR A FAN This can cause the flame to be unsafe and your candle to burn unevenly which will reduce its burn time. ​ NEVER LEAVE YOUR CANDLE UNATTENDED OR WITHIN REACH OF KIDS, PETS OR ANY FLAMMABLE ITEMS! ​ The jar may get hot! Careful! ​
  • I don't like the scent!
    If for example, you receive a Lunahrin Candle as a gift, and you just don't like it, don't panic. I do accept returns/exchanges on unlit & unused products. If you'd like to exchange it, please let me know which scent you'd prefer. Free shipping is not included on returns/exchanges, so that cost will be deducted, or if you are local, you are welcome to come and pick it up. I am NOT able to accept returns or exchanges on used products. It's a great idea to smell samples before purchasing. You can definitely come by my house and smell what I have available, text me (Jenn) at 403-504-7101! Or if you'd prefer, you can check them out at any of the wonderful retail stores that carry my products. Selection will vary depending on location.
  • How do I pay you?
    I currently accept bank transfer, Paypal or credit card payments! Bank transfers can be sent to lunahrincandles@gmail.com Or text/call me at 403-504-7101 to arrange Paypal or Credit Card payments. Cash is great too!
  • How do I get my order?
    I will let you know when your order is ready to go and you can come and pick it up. Delivery within Medicine Hat is $10, pickup, is obviously free. I can also mail your order out to you anywhere within Canada.
  • I can't find _____ (insert product name or scent here) on the website.  Can I get it again?  Will you be offering it again in the future?
    I have a year round collection of favorites. The rest come and go seasonally. On occasion I can't get a part of the fragrance blend anymore, or don't plan on re-ordering, so anything can be limited edition and only available once. If you love it, best buy a few! BUT if there is something you LOVE and CAN'T LIVE WITHOUT, send me a quick message, I may have enough fragrance left over to make you one, lunahrincandles@gmail.com or 403-504-7101.
  • I have a store and I'd love to sell your candles!  Do you offer wholesale pricing?
    I sure do offer wholesale pricing with a minimum order size! I can bring by samples and you can see what you love! Send me a message and we can chat! lunahrincandles@gmail.com 403-504-7101
  • I am looking for a custom scent blended for my business or wedding/party favors, is this something you can do?"
    Definitely! There is a bit more of a process and testing required for custom scent creation. But it's definitely do-able, we just need to make sure we leave enough time. There is a $150 custom scent creation fee which is due to begin the process. Once the creation fee is paid, we will discuss what sort of scent notes you'd want, or what sort of feeling or mood you'd like to create. I will make a couple of sample blends for you to try and see what you think, and either order, or adjust from there. Half of the payment for the custom order is due at the time of ordering with the remainder due the day the products are delivered. Also, keep in mind that I can customize my labels to include your company logo, or I can make the candles with no label and you can design & order your own. Send me an email and let's chat! My email is lunahrincandles@gmail.com.
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