Answers on shipping, candle care, wholesale, fundraisers, and more from Lunahrin Candles, Medicine Hat, Alberta.
Frequently asked questions
How often do you release new scents?
How fragrant are the scents?
Scent strength varies by fragrance, some naturally throw further than others. Each product listing includes a scent strength rating based on how it performs in my home. Every nose is different and every home is different, so treat it as a guide rather than a guarantee. A single candle will fill a small to medium room. For a whole house, a few candles around the space work well.
How long do the candles burn?
Around 35+ hours for a standard candle, based on burning in sessions of 3 to 4 hours at a time. Burn longer sessions and that number will be shorter.
How do I take care of my candle?
Trim the wick to about 1/4 inch before every burn. On the first burn, let the wax pool reach as close to the edges of the jar as possible before extinguishing. This may take a few burns to achieve fully, but never burn for less than 2 hours or it will start to tunnel. Never burn for more than 4 hours at a time. The deeper the burn pool, the more fragrance is consumed from that section of wax, which means less scent when you light it again. Keep away from drafts and fans, these cause uneven burning and reduce burn time. Keep away from children, pets, and anything flammable, and always place on a flat, heat-resistant surface. Stop burning when about 1cm of wax remains.
How do I use a room spray?
Shake before each use, then spray into the air or fabric of your choice. For external use only, not for use on skin.
Are your candles and room sprays safe?
Yes. Everything is made with a non-toxic, phthalate-free formula, safe for people and pets when used as directed.
Do you ship?
Yes, anywhere in Canada. Shipping is calculated at checkout in weight tiers based on your order and destination. If your order costs less to ship than the tier charged, I'll refund the difference. Free shipping isn't available at this time, though the Buy 3 Get 1 Free offer often works out to an equivalent or better value.
Can I track my order?
Yes, you'll receive a tracking number by email once your order ships.
Can I change or cancel my order after placing it?
Orders are processed quickly, so changes or cancellations usually aren't possible once an order is placed. Message me right away and I'll do what I can, but it's not guaranteed.
Do you accept returns?
No, used products cannot be returned or exchanged. Scent strength ratings on each product listing can help guide your choice before purchasing.
What if a scent I love is no longer available?
The Essentials Collection is available year-round. Everything else comes and goes with the seasons, and some scents are made only once. Check the past seasons section first, there may be a couple left. If it's not there, send me a message. I may have enough fragrance left to make a small run. jenn@lunahrincandles.com or 403-504-7101.
Do you run fundraisers?
Yes. A portion of sales goes back to your organization, and there's no upfront cost to you. Fill out the short questionnaire and I'll be in touch: https://form.jotform.com/240616822857058
Do you offer wholesale pricing?
Yes, with a minimum order.
Particularly looking for stockists outside of Medicine Hat.
Please fill out the questionnaire and I'll send through the catalogue: https://form.jotform.com/240685355786268
Do you offer discounts for large orders?
Yes, for client gifts, wedding favors, and corporate orders. Custom names on labels are available.
Send a message to discuss: jenn@lunahrincandles.com
Do you offer gift cards?
Yes, available in a range of amounts, right here on the site.